Billing
See your plan, payment method and invoices in the panel, and contact our support team for plan changes.
2 min read
The Billing page brings everything about your MedicalGrow subscription into one place: your current plan, the saved payment method and your past invoices. This is where you or your finance team download invoices or update a card.
Before you start
- Only users with the Admin role can see the Billing page. If your accountant needs invoices, you can download and share them rather than giving them the Admin role.
View your plan, payment method and invoices
- Open Settings → Billing.
- The Current Plan card shows your active plan and next renewal date.
- Check your saved card in the Payment Method card. If it's about to expire, add the new card and make it the default.
- Find the invoice for the month you need and download it as a PDF using the download icon at the end of the row.
Note
The layout can vary slightly depending on your plan. In some accounts invoices and payment methods sit on separate tabs.
Usage balance (phone, SMS, email)
Calls made through the MedicalGrow phone system, SMS messages and some email sending may be charged by usage. These costs are tracked separately from your subscription fee. If your usage balance runs low, calls and SMS can stop.
Heads up
If your patient coordinators make a lot of phone calls, check your usage balance regularly. For questions about the balance or automatic top-ups, message our support team on WhatsApp.
Plan changes, cancellation and invoice details
Upgrades, downgrades, changes to the number of users and cancellations are handled by the MedicalGrow support team, not in the panel:
- Message our support team on WhatsApp and include the clinic name on your account.
- Describe your request clearly (e.g. "We'd like to change plan from October" or "Our company name needs updating on invoices").
- Our team makes the change and sends you a confirmation. New pricing applies from the next billing period.
Tip
The company name and address on invoices come from Legal Business Name and the address on the Business profile page. Update those fields first.
For general questions about pricing and what each plan includes, see the Plans and billing FAQ.
Common issues
A payment failed. Check the card limit and that online/international payments are allowed. MedicalGrow invoices may appear as an international transaction, so ask your bank to allow them.
I can't see the Billing menu. Your role isn't Admin. Ask the account owner for access.
I can't find an old invoice. Scroll through the invoice list by date; if it's still missing, message our support team.
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Didn't solve your problem?
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