Plans and billing
MedicalGrow's flat per-clinic pricing with unlimited users, invoices and payments, plan changes and usage-based charges.
3 min read
MedicalGrow is priced per clinic, not per user. This page explains how plans work, how invoices and payments are handled and answers common billing questions. For current prices, always check the pricing page at medicalgrow.ai.
How pricing works
- Unlimited users: Coordinators, sales staff, doctors, managers — add your whole team at no extra cost. Hiring a new coordinator doesn't change your bill.
- Flat clinic price: The plan price is per clinic (account). Modules included in your package: Dashboard, Conversations, Calendars, Contacts, Opportunities, Reporting, Media Storage and Settings.
- Current prices: Plan options and prices are published on the pricing page at medicalgrow.ai. This Help Center doesn't list prices because prices and offers can change.
Tip
Because there's no per-user fee, give every staff member their own user. Shared users hurt both security and reporting, and they don't save you any money.
Usage-based charges
Some services may be charged by usage, separately from the plan price. Examples:
| Service | Why it's separate |
|---|---|
| WhatsApp conversation charges | Meta charges for business-initiated template messages by country and category (Marketing, Utility, Authentication). |
| SMS and phone calls | Carrier costs vary by country and volume. See Phone system. |
| Email sending | High-volume sending may be charged by usage. See Email services. |
| AI features | Features such as Conversation AI or Voice AI may be usage-based. |
Which items are included in your plan and which are charged by usage depends on your agreement. If you're not sure, ask our support team.
Note
Meta sets WhatsApp pricing and changes it from time to time. Replies within the customer service window (the first 24 hours after the patient messages you) are generally free; template messages outside the window are charged.
Invoices and payment
- Viewing billing details: You can see your account's billing information under Settings → Billing in the panel (what's shown may depend on your plan). See Billing settings.
- Invoice requests and billing detail changes: To update your company name, tax number or billing address, or to get a copy of a past invoice, message our support team on WhatsApp.
- Payment method: To change your saved card or use a different payment method, contact our support team.
- Usage balance: If a balance or auto-recharge is used for usage-based services such as WhatsApp, SMS and calls, those services may stop when the balance runs out. Check your balance regularly.
Heads up
If a payment fails, your account may be restricted, which can affect message sending and integrations. After changing your card, check that the first payment went through.
Changing or cancelling your plan
- Upgrading or changing plan: If you need a new clinic branch, an extra WhatsApp number or an additional feature, message our support team and we'll find the right option together.
- Another branch / second clinic: Whether a separate account is needed for a different brand or branch depends on your setup. Ask our support team.
- Cancelling: Send your cancellation request to our support team. Don't forget to export your data first: Export and delete.
Frequently asked questions
Does the price go up as we add users? No. The plan price is per clinic; the number of users doesn't affect it.
Is there a free trial? For current offers and trial options, see medicalgrow.ai or message our support team.
Is setup included in the price? The scope of setup and training may depend on the plan. Talk to our support team for details.
Why is my invoice higher than expected? This is usually due to usage-based items (WhatsApp template messages, SMS, calls). You can ask our support team for an itemised breakdown.
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