General questions
The most common questions about what MedicalGrow is, who it's for, setup, users, channels and support.
3 min read
This page collects the questions clinic owners and teams ask most often about MedicalGrow. If you can't find your answer, message our support team on WhatsApp.
The product
What is MedicalGrow? A CRM designed for medical-tourism clinics (dental, aesthetics, hair transplant, bariatric, eye…). It brings patient enquiries from WhatsApp, Instagram, Facebook, TikTok, email, SMS and ad forms into one panel, and your team follows each patient on the same screen from the first message to treatment. See Welcome to MedicalGrow.
How is it different from a generic CRM? It's set up around the medical-tourism process: multilingual teams, patients abroad, the consultation → treatment plan → deposit → travel → procedure flow, and tracking sales back to the ad that brought them in. For ready-made setups, see the Playbooks section.
Which modules can I use? Dashboard, Conversations, Calendars, Contacts, Opportunities, Reporting, Media Storage and Settings. Other tools (e.g. automation, websites, payments) aren't included in your package; if you need them, message our support team.
Is there a mobile app? The panel runs in the browser and can also be opened on phones and tablets with an up-to-date browser. For the best experience we recommend a desktop or laptop.
Setup and users
How long does setup take? The core setup can be done in a week. Follow the First-week setup checklist for a day-by-day plan.
How many users can I add? MedicalGrow isn't priced per user, so you can add your whole team. Details: Plans and billing.
Should every staff member have their own user? Yes. Shared users cause problems for both security and reporting: you can't tell who messaged which patient or who made which sale. See Adding users.
Can coordinators see only their own patients? Yes. In user permissions you can restrict someone to the contacts and conversations assigned to them. See Restricting data access.
Can I import my existing patient list? Yes, with a CSV/Excel file. Make sure phone numbers include the country code. See Importing contacts.
Channels
Which channels can I connect? WhatsApp Business API, Facebook Messenger, Instagram DM, Facebook lead forms, TikTok, Google Business Profile, Google Ads, email and SMS. See the Integrations overview.
Can I use my existing WhatsApp number? Usually yes; however, the number moves to the WhatsApp Business API and can't be used in the WhatsApp app on your phone at the same time. Read WhatsApp Business API before migrating.
Can I connect more than one WhatsApp number? It depends on your package and setup. If you're considering separate numbers for different markets, talk to our support team.
Security and data
Is my data safe? The panel offers access control, two-factor authentication and audit logs. Your clinic's own practices (separate users, the right permissions) matter just as much. See Data privacy: KVKK and GDPR.
Can I see who did what in my account? Yes, under Settings → Audit Logs. See Audit logs.
Support
How do I contact support? Message our support team using the WhatsApp button on this site. Including a screenshot, the patient's name or phone number and when the problem started speeds things up.
Do you provide training? Your team gets an introduction during setup. For new team members, the Getting started section of this Help Center is a good place to begin.
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