Message history
Track the status, type and failure reason of every WhatsApp message sent or received through WADOG on the Message history screen.
4 min read
Mesaj Geçmişi (Message history) is the technical log of every WhatsApp message that passes through WADOG: when it arrived or left, which number it went through, whether it was passed to Conversations and, if it failed, why. It shows the message's journey, not the chat content. When a patient says "I wrote to you but you didn't answer", this is the first place to look.
Open the screen and filter
- In the WADOG left menu, open Mesaj Geçmişi.
- Use the tabs at the top to choose the direction: Tümü (All), Gelen (Incoming) or Giden (Outgoing).
- In Göster (Show) on the right, choose how many messages to see: Son 50, Son 100 or Son 200 (last 50, 100 or 200).
The list refreshes itself every 10 seconds; if you don't want to wait, click Yenile (Refresh) at the top right. All users can see the message history.
Columns
| Column | Description |
|---|---|
| Zaman (Time) | Date and time the message was logged. |
| Yön (Direction) | Gelen (from the patient) or Giden (from the panel, the phone, or an auto-reply). |
| Telefon (Phone) | The other party's number; group messages show "WhatsApp grubu" (WhatsApp group). |
| Numara (Number) | Name and phone of the WADOG number the message went through. |
| Tür (Type) | Metin (text), Medya (media), Ses (audio), Arama (call), Grup (group), Şablon (template), Butonlu (buttons), Liste (list). Messages typed on the phone may show as "phone". |
| Durum (Status) | See the table below. |
| Hata (Error) | The failure reason for failed messages (e.g. "Bu numara WhatsApp kullanmıyor" — this number doesn't use WhatsApp). Hover to see long text in full. |
Statuses
| Status | Direction | Meaning |
|---|---|---|
| Alındı (Received) | Incoming | The message reached WADOG and is being written to Conversations. It should become "CRM'e aktarıldı" shortly. |
| CRM'e aktarıldı (Synced to CRM) | Incoming | The message was written to Conversations. |
| Atlandı (Skipped) | Incoming | The sender isn't a saved contact and Yeni kişi oluştur (Create new contact) is off on the number; the message wasn't passed on. |
| Gönderildi (Sent) | Outgoing | The message was handed to WhatsApp. |
| İletildi (Delivered) | Outgoing | The message reached the patient's phone. |
| Okundu (Read) | Outgoing | The patient read it (if read receipts are on). |
| Başarısız (Failed) | Both | Couldn't be sent, or couldn't be written to Conversations; see the Hata column. |
Tip
Incoming messages stuck at "Alındı" for a long time point to a problem writing to Conversations. Run the Sorun Giderme → Gelen mesajlar (Troubleshooting → Incoming messages) wizard. See WADOG troubleshooting.
Common failure reasons
| Error | What to do |
|---|---|
| Bu numara WhatsApp kullanmıyor (This number doesn't use WhatsApp) | Check the contact's number; if it's right, reach them on another channel. The no-whatsapp tag is added to the contact. |
| WhatsApp numarası bağlı değil, panelden QR kodu tekrar okutun (WhatsApp number not connected, scan the QR code again) | The number's connection dropped. Scan the QR on Numaralar (Numbers) and resend the message. |
| Kişinin telefon numarası yok (Contact has no phone number) | Add a phone number to the contact record. |
| Abonelik aktif değil (Subscription not active) | WADOG sending is paused on your account. Message our support team. |
| WhatsApp numarası silinmiş (WhatsApp number deleted) | The message was due to go from a number that has been removed. Resend from another number. |
Example: "The patient says they wrote to us"
Emma de Vries from the Netherlands says on the phone "I sent you a photo yesterday", but there is nothing in Conversations.
- In Mesaj Geçmişi, open the Gelen tab and look for Emma's number.
- If the row is Atlandı: Yeni kişi oluştur is off in the number settings and Emma wasn't a saved contact. Switch it on; her next messages will come through.
- If the row is Başarısız: read the reason in the Hata column and run the troubleshooting wizard.
- If there is no row: the message never reached WADOG. Emma may have written to a different number, or your number was disconnected at the time.
Common issues
The list is empty. No messages may have been sent or received on your connected numbers yet. Use the Numaraları kontrol et (Check numbers) link to check the numbers' status.
I can't see older messages. The screen shows at most the last 200 messages. Use Conversations for the full chat.
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