First login and account security
Log in to the panel for the first time, reset your password, turn on two-factor authentication and set your profile language.
4 min read
Your first login only takes a few minutes. This article covers the login steps, what to do if you forget your password, how to turn on two-factor authentication (2FA) and how to set up your profile. Because you work with patient data, account security is the first step of your setup.
Before you start
- When your clinic account is opened, you receive a welcome (onboarding) email. It contains your login address and a link to set your first password.
- Bookmark the login address in your browser. Always use this link rather than searching for the panel in a search engine.
- Your colleagues receive their own invitation emails when an admin adds them. See Adding users.
Heads up
If you can't find the onboarding email, check your spam/junk folder first. If it isn't there, message our support team on WhatsApp and we'll resend your login address and invitation. Never share your login details; every team member should have their own user.
Logging in
- Open the login address from your onboarding email and enter your registered email address and password.
- Click Sign in.
- If you're logging in from a new device or browser, you'll be asked for a verification code. Enter the 6-digit code sent to your email or phone and confirm. If you've set up a 2FA app, you'll get the code from the app instead.
- If you can't remember your password, use the Forgot password? link on the login screen (details below).
After logging in, the Dashboard opens. For an overview of the panel, see Welcome to MedicalGrow.
Tip
If you log in on a shared computer at the clinic, log out from your profile picture in the top right when you're done. Don't save your password in the browser.
Resetting your password
- On the login screen, click Forgot password?.
- Enter the email address registered in the panel and submit.
- Open the link in the email you receive and set a new password. The link is only valid for a limited time; if it expires, start again.
- Log in with your new password.
A strong password has at least 12 characters and mixes upper- and lower-case letters, numbers and symbols. Don't reuse it on other sites.
Note
If the reset email doesn't arrive, check whether you entered a different address from the one registered in the panel. Your admin can see your registered address under Settings → My Staff.
Turning on two-factor authentication (2FA)
With two-factor authentication on, your password alone isn't enough to log in; you also need a code generated by an authenticator app on your phone. Because you access sensitive data such as patient photos and contact details, we recommend 2FA for the whole team.
- In the left menu, open Settings → My Profile.
- In the Two-Factor Authentication section, click Setup 2FA App. The button label may vary slightly in the interface; the section is in the security part of the profile page.
- Scan the QR code on screen with an authenticator app on your phone (Google Authenticator, Microsoft Authenticator, Authy, etc.) and confirm by entering the 6-digit code the app generates.
- Download the backup codes shown on screen and keep them somewhere safe. Each code can only be used once.
Important
If you lose your phone, you can log in with a backup code. If you don't have your backup codes either, message our support team on WhatsApp; 2FA will be reset once your identity has been verified.
Profile, language and time zone
Your profile details appear as your signature on emails to patients, on appointments and in team assignments.
- On Settings → My Profile, upload a profile photo. It helps patients and colleagues recognise you.
- Check the First Name, Last Name, Email and Phone fields. Enter your phone number with the country code (e.g. +90…).
- Choose the panel language from the Platform Language list. Since screen names in this guide are in English, we recommend English for your first few weeks.
- Save with Update Profile.
The time zone matters for appointments and reports to show the right times. The clinic's time zone is set in your Business profile; for your own calendar availability and personal settings, see Profile settings.
Tip
When working with patients abroad, always give appointment times in the clinic's time zone and state it in the message: "14:00 (Turkey time)".
Common issues
The verification code isn't arriving. Check your spam folder, wait a few minutes and request a new one with Resend code. For phone verification, make sure your number is saved with its country code.
I get a "user not found" error. Make sure you're logging in with the email address you were invited with. Ask your admin to check your address under Settings → My Staff.
I can't see some menus. The modules you can see depend on your role. Ask your admin to check your permissions: Roles and permissions.
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Didn't solve your problem?
Ask the assistant or message our support team.